5 Simple Techniques For Stanford Case Study Solution
“We function in huge teams. From time to time, we don’t even know who is inside our crew. It doesn't enable us to operate cohesively and it will become challenging to attain team targets like bringing the calls per hour down as a crew”
Other professionals commented that staff are progressively hired since their kinfolk do the job for Celltel’s CISM or they've got connections and/or are associated with Indonesian politicians.
Open-finished inquiries persuade in-depth responses and permit individuals to elaborate on their thoughts and ordeals. Stay clear of asking Sure or no inquiries as they Restrict the quantity of information you could Get.
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An article in a number one Australian newspaper highlighted serious issues with the instruction of workers on the Celltel Indonesian call centre. Dependant on responsible research and sources, the article states:
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This is not truthful! I have a Bachelor’s and Grasp’s in Business and more than 5 several years of managerial experience Doing work in contact centres but I get paid far much less carrying out the identical job as my Australian colleagues”
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